返金ポリシー

At Soe & Soe, we value your satisfaction and strive to provide you with a seamless online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent and fair return and refund policy.

Timeframe: The timeframe for all returns is within 30 days of the delivery date.

Return Condition: Products must be unused, unopened, in their original condition, and in the original packaging.

Sales Items: All sales items are not eligible for refund or exchanges.

Change of Mind: We cannot provide a refund or exchange for change of mind.

Damaged goods:  If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a store credit as appropriate.

Returns: If you wish to return an item, please contact hello@soeandsoe.com.au. The items must meet the return condition and timeframe stated in this policy.

Refunds: We may provide a store credit, at our own discretion. The store credit will exclude initial shipping cost.

Processing Time: Once your return is received and inspected, we will process your return within 5 business days.

Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective product.

Cancellation Policy: If you wish to cancel an order, please contact us as soon as possible after placing the order. Once an order is processed for shipping, it cannot be cancelled.

We are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at hello@soeandsoe.com.au.